Last updated November 12, 2026
SitterGuide helps you write a care manual for the person looking after your pets and home. A manual can hold sensitive details, such as how to get into your house and when you are away, so this page explains in plain words what we keep and who can see it.
What we keep
- Your account: your name and email address. Sign-in is run by our hosting platform; your password is not stored in SitterGuide's own database.
- Your manuals: everything you type into them.
- Client requests, if you are a sitter: the business name and client name you enter.
- Photos you add of your pets, and a logo if you are a sitter and add one.
- Visit updates: the name, ticked tasks, note, and photo a sitter sends through a sitter link.
- Feedback you send us, together with your name and email address so we can reply. We quote it publicly only if you tick the box that says we may, and then with your first name only.
- Two dates per manual: when its sitter link was first switched on and first opened. We use these only to count how many people get that far, never who opened it.
Who can see your manuals
- You. Manuals are private to your account by default.
- Anyone you give a sitter link to. A sitter link is off until you turn it on. While it is on, anyone who has the link can read that one manual and its photos, read its visit updates and the photos sent with them, leave a visit update (a note, with a photo if they like), and tick its day-by-day checklist, all without an account, so share it only with people you trust. Turn it off, or set a last day, and the link stops working.
- Anyone you invite as a co-owner. A co-owner can read and edit that manual, manage its sitter link, and read or remove its updates from their own account, until you remove them.
- A sitter who invited you, if you accept their invite. This uses the same sitter link, and you can turn it off at any time.
- The people who run SitterGuide, only when needed to fix a problem, keep the service secure, or comply with the law.
We do not sell your information, and we do not show advertising.
Think before you write
You decide what goes in a manual. For alarm codes, door codes, and where a spare key is hidden, consider telling your sitter in person or by phone instead of writing them down here, and turn the sitter link off when the visit is over. The codes box is hidden on the sitter link until tapped, which keeps it from being seen over someone's shoulder; it is not a lock, and anyone with the link can reveal it.
Where it is stored
SitterGuide runs on the nerdsystem platform, which uses Cloudflare's network to host the site and store its data. These companies process data on our behalf so the service can work.
Importing a document
If you use the import feature, the text or PDF you provide is sent to Anthropic, an AI company, so its model can sort it into your manual. This happens only when you ask for an import. We do not keep the original document; we keep the manual it produced, which you can edit or delete, and a count of how many imports you have run.
Payments
Paid plans are charged through Stripe. You enter your card on Stripe's pages, and SitterGuide never sees or stores your card number. We keep which plan you are on, its status, when the current period ends, and the reference numbers Stripe uses for your customer record and subscription.
Cookies
We use one cookie to keep you signed in, and your browser may remember small conveniences such as a business name you typed. The sign-up form may use Cloudflare's bot check to stop automated sign-ups. We do not use advertising or tracking cookies.
Keeping and deleting
We keep your information for as long as you have an account. You can delete any manual yourself, which removes it and ends its sitter link. You can delete your whole account yourself from your account page; that removes your manuals, photos, visit updates, and sign-in straight away. To get a copy of your information, sign in and use the feedback form.
Children
SitterGuide is meant for adults. It is not intended for children.
Changes
If we change how we handle your information, we will update this page and change the date at the top.
Questions
To ask about your privacy, sign in and use the feedback form.